Problém v hoteli po anglicky: reklamácia a riešenie

Nie každá hotelová izba vyzerá ako na fotkách. Keď niečo nefunguje, potrebuješ krátke vety na reklamáciu — nie emócie v cudzom jazyku.

Bežný pobyt (check-in, raňajky, Wi‑Fi): Anglické frázy v hoteli.

Sprievodca: Angličtina na dovolenku.

Ako začať — telefonát alebo osobne

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• Hi, there is a problem with our room.
• I'm calling from room [číslo] — we have an issue.
• Excuse me, could you help us with a problem in our room?

Potom konkrétny problém — nie dlhý príbeh.

Poruchy a technické problémy

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Klimatizácia a teplo

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• The air conditioning doesn't work.
• It's very hot in the room — the AC won't turn on.
• The heating isn't working.
• Could someone come and fix the air conditioning?

Voda a elektrina

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• There is no hot water.
• The shower doesn't work properly.
• The light in the bathroom is broken.
• The TV / Wi‑Fi doesn't work.

Zámok a bezpečnosť

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• The door lock doesn't work properly.
• We can't lock the door.
• The safe won't open.

Čistota a stav izby

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• The room hasn't been cleaned.
• The bathroom is dirty.
• There are stains on the sheets.
• Could we get fresh towels? These are wet.

Hluk a okolie

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• The room is too noisy.
• We can hear the neighbours / the street.
• Is it possible to move to a quieter room?
• Could we change rooms, please?

Chýbajúce vybavenie

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• There is no hairdryer in the room.
• We were promised a cot / extra bed, but it's not here.
• The minibar is empty but we were charged.

Požiadanie o riešenie

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• Could you send someone to fix it?
• When can maintenance come?
• Is another room available?
• We'd like to change rooms if possible.
• Could we speak to the manager, please? (len ak bežná recepcia nepomôže)

Sledovanie — čo sa opýtať

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• How long will it take?
• Will someone come today?
• Can you call us when the room is ready?

Tip na prípravu

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Nauč sa šablónu: There is a problem with… + Could you send someone? Pokryje väčšinu hotelových reklamácií. Ak vieš číslo izby a názov problému, si v polovici cesty k riešeniu.